ICICI Life Health management and wellbeing services

1. Who can avail these services?

These Services are for the exclusive benefit of the Annuitant(s). In case Annuitant(s) is not same as proposer, only the Annuitant(s) can only avail these services.

2. Who will provide these services?

These services shall be directly provided by third party service provider(s) as per their prevailing terms and conditions. The Company merely acts as a facilitator of these services to the Annuitant(s).

The company shall not be liable for any services or actions of the third-party service providers including but not limited to deficiency in services / malpractices / negligence / lapses or otherwise.

3. In case of Joint Life policies who can avail the policies?

For Joint life policies Health Management Services will be available to the Primary Annuitant and upon death of the Primary Annuitant to the Secondary Annuitant.

4. When can a customer avail these services?

The services can be availed (subject to availability) any time after 30 days of policy issuance provided the policy is in-force premium paying or fully paid-up at the time of availing the service.

Please refer the complete list of terms and conditions as mentioned in the policy brochure for the eligibility criteria.

Service Availability:

• The Policy being in-force and all premiums are paid up to date
• The availability of suitable service provider(s) at Annuitants(s) location.
• Health management service is available to be utilised throughout the Policy, subject to prevailing eligibility conditions
• The eligibility conditions of the Annuitant(s) will be determined as per Board Approved Underwriting Policy and will be reviewed periodically
• The applicable eligibility details or the services on offer will be displayed on the designated mobile application and website of the Company
• The Annuitant(s) may verify eligibility through the designated mobile application of the Company
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Note for availing the services:

• These services may be availed throughout the currency of the Policy, subject to prevailing eligibility criteria
• These services are completely optional for the eligible Annuitant(s) to avail.
• The Annuitant(s) will not be charged separately for availing of these services. The annuity rates and other contractual terms under the policy shall remain unchanged and shall not vary based on the availing or non-availing of these services
• The services are provided directly by third-party service provider(s), as per their prevailing terms and conditions. The Company merely acts as a facilitator of these services and the company shall have no liability for their services or acts or omissions of the service provider(s)
• The company shall not be held liable for any services or actions of the third-party service providers including but not limited to deficiency in services / malpractices / negligence / lapses or otherwise the quality, accuracy, or outcomes of services provided by third-party service provider(s)
• Any medical advice, consultation, or services obtained is solely at the Annuitant(s) risk and discretion
• The company reserves the right to discontinue or modify the services or change service provider(s) at any time

Caution against Fraudulent Activity:

• The use of this service under the product shall be with good intent and integrity. The Annuitant(s) or the policyholder shall not encourage, indulge or act in connivance with any person involved in any fraudulent activity regarding the use of the service under the plan, whether directly or indirectly, for generating personal revenue. The policyholder/ Annuitant(s) agrees to not use the platform or the services provided therein for generating personal gain or any commercial / public use, directly or indirectly, whatsoever
• An act may be defined as a fraudulent activity as per Company/service provider’s internal policies subject to extant laws. Such acts may include but are not limited to any misrepresentations, concealment of facts and furnishing of incorrect information by the Annuitant(s) and/ or policyholder
• In the event of any fraudulent activity being carried out, the company/service provider shall be entitled to seek any and all remedies available under law. Additionally, the service provider shall permanently suspend the use of the services under the plan, and not honour any service request, including any pending requests
• Any fraud or misrepresentation identified will cease these services. The base plan benefits shall continue and any premiums due will continue to be payable on the respective due dates